Manager CRM & Capabilities KZ & CAS

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your day-to-day:

Business Performance Expertise:

• Demonstrate a profound understanding of factors driving business performance.
• Navigate commercial engine and consumer experience KPIs to inform strategic decisions.

Cross-Functional Collaboration:

• Foster collaboration with various functions and platforms, working closely with IT to deliver consumer-centric omnichannel digital solutions.
• Drive growth by seamlessly integrating digital initiatives with overall business objectives.

Agility and Prioritization:

• Exhibit agility in adapting to dynamic environments.
• Prioritize and structure projects and activities effectively to maximize impact on business performance.

ROI Impact analysis:

• Analyze and comprehend the ROI impact of digital initiatives.
• Ensure accountability for budget expenses while maximizing returns on investment.

Solution Architecture:

• Possess a solid understanding of solutions architecture to design efficient processes aligned with business and customer experience goals.
• Implement innovative solutions that enhance the company's digital capabilities
• Global & Regional collaboration, aligning digital capabilities development with global framework.
• Driving market’s visibility, knowledge & experience in the various organizational levels

Who we're looking for:

• Proven leadership experience in digital solutions, preferably across diverse industry backgrounds.
• Strong understanding of business performance & commercial engine drivers, consumer experience KPIs
• Track record of collaborating with development teams and proficiency in Agile processes
• Strong proficiency in Microsoft Office suite.
• Demonstrated experience in creating compelling presentations for various stakeholders.
• Strong understanding or skills in working with data would be an advantage;
• Ability to leverage data for informed decision-making and optimization of digital strategies.
• Excellent verbal and written communication skills in English are essential.
• Exceptional project management.
• Demonstrated ability to deliver consumer-centric digital solutions across various channels.
• Proven experience in a leadership role with a focus on digital solutions.

What we offer:

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress;
• An opportunity to build an international career and for cross-functional moves;
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more;

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 10 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

Relocation support is not available for this job.