Senior Manager - Front Office

The Senior Manager of Front Office serves as a primary point of contact for visitors to the AIFC Front Office, providing high‑level, non‑advisory consultations on the AIFC ecosystem. The role ensures accurate information delivery, effective redirection of inquiries, and a consistent, client‑oriented visitor experience.

Key Responsibilities

• Provide front‑line consultations and visitor support at the AIFC Front Office
• Deliver high‑level guidance on AIFC authorities, organisations, services, and processes
• Clarify visitor requests and redirect inquiries to relevant AIFC bodies or stakeholders
• Act as a universal consultation point following reception triage
• Apply internal knowledge bases and contribute to continuous improvement through feedback
• Ensure accurate record‑keeping in CRM and internal databases
• Maintain confidentiality and comply with internal policies and regulatory requirements

Requirements

• Bachelor’s degree in Business Administration, Finance, Law, Economics, or related field, Master’s degree is an advantage
• 3–6 years of relevant experience in finance, consulting, or related fields
• Excellent communication and interpersonal skills
• Strong organisational, coordination, and follow‑up abilities
• Ability to manage multiple inquiries in a client‑facing environment
• Proficiency in Microsoft Office and CRM/database systems
• Fluency in Kazakh, Russian, and English; Chinese is an advantage; additional languages are a plus