Bell Captain
Bell Captain
Бостанлыкский район
Описание вакансии
Обязанности:
- Greet guests upon arrival and departure, offering assistance with luggage and transportation needs.
- Manage and supervise bell staff, including training, scheduling, and performance evaluation.
- Coordinate with front desk and housekeeping to ensure seamless guest experience.
- Assist guests with luggage handling, ensuring safety and efficiency.
- Maintain the appearance and cleanliness of the bell desk and baggage storage areas.
- Provide information about hotel amenities, local attractions, and transportation options.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Ensure compliance with safety and security procedures related to luggage handling.
- Keep records of luggage storage and assist with billing as needed.
- Assist with special guest requests and VIP services.
- Communication skills
- Organisational skills
- Guest focus
- Discipline
- Appearance: Confident, well-groomed and dressed in a business smart manner.
- Personality: Warm, welcoming, smiling and pleasant.
- Act with integrity.
- Excellence in communication skills: verbally and listening.
- Exhibit self-confidence
- Make sound decisions
- Wiliness to learn and develop
- Take initiative
Условия:
- Accommodation on the employer's premises.
- Salary: competitive, discussed after interview.
- Opportunities for career advancement and corporate training.
- Additional benefits: discounts on services, meals.
- Opportunity to work at a high-end resort with international service standards and a premium guest experience.
Навыки
- Организаторские навыки
- Деловая коммуникация
- Гостиничный менеджмент
- Стандарты гостеприимства
- Customer Service
- Ориентация на клиента
- Английский язык
- Работа в команде