Customer Support Representative

We are looking for a reliable and communicative Customer Support Representative to join our team. The role focuses on providing high-quality customer assistance via live chat and email, resolving user issues, and ensuring an excellent customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat and email;
• Troubleshoot and resolve customer issues in a professional manner;
• Provide accurate information about products, services, and company policies;
• Collaborate with internal teams to ensure timely issue resolution;
• Maintain a high level of customer satisfaction and adhere to service standards;
• Work independently and manage time efficiently across shifts.

Requirements:

• Previous experience in customer support or a similar role (preferred, not mandatory);
• Advanced English level (minimum B2, strong written communication required);
• Strong communication skills and problem-solving mindset;
• Positive attitude and sense of responsibility.

Conditions:

• A modern office on the Mediterranean coast in Limassol;
• A respectful and comfortable work environment;
• Competitive compensation;
• Work–life balance;

• Work format: Hybrid (after probation period).

Work Schedule (after probation):

Week 1: Office-based, morning shift (08.00 - 16.00);

Week 2: Remote, evening shift (16.00 - 24.00);

Working days: Monday to Friday only.