Tech Support Engineer (L3)

• Investigate and resolve incidents and complex technical issues related to Syrve software.

• Work with the full Syrve technology stack, including cloud-based components.

• Collaborate with development and DevOps teams to analyze and resolve issues.

• Communicate with technical teams of Syrve partners.

• Analyze logs and system behavior to identify root causes and prevent повторные issues.

• 3+ years of experience as a Technical Support Specialist or in a similar technical role.

• Experience providing B2B technical support (a strong plus).

• Working knowledge of databases (SQL, PostgreSQL) and database queries.

• Basic understanding of server operating systems.

• Experience working with back- and front-office equipment (highly desirable).

• Strong written communication skills in Russian and English.

Nice to Have

• Experience with POS or restaurant management software.

• Experience working with logs and ELK stack.

• Familiarity with cloud technologies.

• Opportunities for professional growth and career development.

• Competitive paid time off and paternity leave.

• Work in an international, diverse team.

• Compensation for English language courses.

• Gym membership reimbursement.

• Comprehensive health insurance.

• Flexible remote work options.