Account Manager

Position overview

Zentist is a provider of billing solutions for optimization of revenue cycle management processes for US dental support organizations. As an Account Manager you will be responsible for maintaining client relationships.

About Zentist:

Dental insurance plans are notoriously complicated. Policy agreements are difficult for consumers to understand and for providers to service and manage. We started Zentist because we believe neither consumers nor providers should struggle with the complexity of understanding and utilizing dental plans. At Zentist, we are developing billing technology between dental providers and insurance companies that abstracts away all the complexity of billing and collecting insurance.

We’re located in San Francisco and we’re backed by leading investment firms including Costanoa Ventures, Point Nine Capital, and Fika Ventures. We are building our core team at a foundational point in the company to help us build a category-defining product for the long term.

At Zentist, we promote a productive and collaborative culture. We work hard, have fun, and treat people with respect. Our benefits include a competitive salary and equity package, a culture of learning and development, and more!

Zentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

1. 2+ years of experience in customer service

2. Previous Experience with Customer support to US market

3. Excellent communication and interpersonal skills

4. Bachelor’s degree or extensive experience

5. Excitement to learn about insurance, dentistry, and technology

6. Strong work ethic and hustle to achieve results in a high-growth startup environment

7. Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

Key responsibilities:

1. Building and maintaining relationships with clients

2. Managing client expectations and ensuring satisfaction

3. Developing and implementing account plans

4. Identifying new business opportunities and expansions

5. Collaborating with internal teams to ensure client needs are met

6. Providing regular reports and updates to clients

7. Managing accounts and ensuring retention

8. Ensuring compliance with company procedures and protocols

9. Provide training and orientations to clients on using Zentist products

10. Hold regular client meetings and take notes

11. Ensure effective communication via email and messengers