Operations & Partnerships Manager (Africa)

We are looking for a strong operational leader who will take full ownership of developing and scaling our African region — from setting up and running operational processes to managing partners, ensuring service quality, and driving predictable revenue growth.

This role is for someone highly structured and system-oriented, who makes sure the market runs smoothly, partners deliver value to clients, KPIs are met, and operations remain transparent and scalable.
You will act as the key operational owner of the region, balancing partner management, process control, performance analytics, and on-the-ground relationship building.

What You Will Do

1. Regional Operations Management

• Own day-to-day operational performance of the African region.
• Ensure stability and quality of client and partner processes.
• Monitor and enforce compliance with agreements, standards, and platform requirements.
• Track partner and internal KPIs; identify risks early and proactively resolve issues.
• Maintain operational transparency and predictability of results.

• Build and maintain strong working relationships with existing local partners.
• Support partners with:
• Platform onboarding and training
• Complex client cases
• Achieving operational and performance KPIs
• Ensure partners meet agreed activity plans and quality standards.
• Act as the main point of contact and trusted operational partner.

• Collect structured feedback from partners and the market.
• Translate insights into product, process, and operational improvements.
• Analyze regional metrics: efficiency, growth, workload, predictability.
• Identify new operational opportunities and scaling points within the region.

• Regular business trips to the region 3–6 times per year.
• In-person meetings with partners and key clients.
• On-site process audits, bottleneck analysis, and operational deep-dives.
• Run small training sessions and support the rollout of new processes.

• A strong operations professional who has built, stabilized, and scaled processes in complex or fast-growing environments.
• Experience in digital marketing, marketing platforms, agencies, or B2B SaaS.
• Proven ability to build and manage partner-driven operations.
• Highly organized, detail-oriented, and comfortable with multitasking.
• Strong analytical skills: understands business metrics, performance drivers, and operational efficiency.
• Comfortable with frequent business travel.
• Fluent in both Russian and English (spoken and written) — this is essential for the role.

• Ownership of an entire region with real influence on its growth and results.
• A fast-growing and highly promising market — Africa is scaling rapidly in digital, with strong growth potential over the next 1–3 years.
• Close collaboration with product, client service, and marketing teams.
• High level of autonomy, fast decision-making, and strong cultural alignment.