Key Account manager

About KinesteX AI

KinesteX AI provides a powerful, white-label motion-tracking SDK that integrates seamlessly into wellness and fitness platforms. Our AI-driven solution enables real-time posture correction, rep counting, calorie tracking, exercise libraries, and advanced analytics — all processed securely on-device to ensure maximum privacy and performance.

Trusted across consumer wellness, corporate wellness, insurance, preventive health, and rehabilitation/physiotherapy, KinesteX AI helps partners launch faster, increase engagement, and scale long-term revenue through seamless technical integration and ongoing optimization.

Your Role

As an Account Manager, you will take ownership of client relationships after the contract is signed. Your mission is to ensure smooth technical integration, successful transition from pilot to long-term partnership, and strong commercial performance throughout the client lifecycle.

You will act as the central point of coordination between clients and internal teams — overseeing delivery, alignment, billing, upselling, and SLA compliance — while building trusted, long-term relationships with key stakeholders.

Key Responsibilities

Client Onboarding & Delivery

• Own the post-sales client journey from contract signature through full deployment and long-term partnership

• Drive fast and structured SDK integration by coordinating product, engineering, and client teams

• Define onboarding plans, timelines, milestones, and responsibilities with all stakeholders

• Organize and lead regular syncs, kickoffs, and status meetings

Project & Stakeholder Management

• Align technical, business, and executive stakeholders on scope, expectations, and success criteria

• Track deliverables, risks, dependencies, and timelines to ensure on-time launches

• Ensure smooth transition from pilot/POC to long-term commercial rollout

Commercial Ownership

• Manage billing processes, invoicing, and payment follow-ups

• Ensure high payment discipline and contract compliance

• Identify and execute upsell, expansion, and cross-sell opportunities

• Support renewals and long-term commercial commitments

SLA & Client Success

• Monitor and enforce SLAs related to technical support and delivery

• Act as first escalation point for client issues and coordinate resolution with internal teams

• Maintain high client satisfaction and retention rates

Reporting & Internal Alignment

• Maintain accurate account documentation and status tracking

• Provide regular updates on account health, risks, and growth opportunities

• Share structured feedback with Product and Engineering to improve integration and roadmap alignment

Required Qualifications & Experience

Experience

• 3–5+ years in Account Management, Client Success, or Project Management within B2B SaaS

• Experience working with technical products (SDKs, APIs, platforms) is highly preferred

Project Management

• Strong ability to manage complex, multi-stakeholder integrations and timelines

• Comfortable coordinating across technical and non-technical teams

Commercial Acumen

• Experience with billing, renewals, upselling, and commercial negotiations

• Strong ownership mindset for revenue, retention, and payment discipline

Communication

• Excellent written and spoken English

• Confident working with C-level, product, engineering, and operations teams

Organization & Ownership

• Highly structured, detail-oriented, and proactive

• Able to manage multiple accounts and priorities in parallel

Nice-to-Haves

• Experience in wellness, digital health, fitness, insurance, or enterprise platforms

• Familiarity with international clients and cross-border contracts

• Experience working in fast-growing startups or scale-ups

What We Offer

• A key ownership role at the center of client delivery and revenue growth

• Direct impact on long-term partnerships and company scalability

• Close collaboration with product, engineering, and leadership

• A fast-moving, international, AI-driven environment

• Competitive compensation with performance-based incentives