Support Specialist (Help Desk Analyst)

Project:

One of our flagship initiatives is PropertyVIEW® Content Verification Services designed for hospitality businesses: hotels, hotel chains, restaurants, SPAs. It was built to solve the issue of validating and updating online content published by them to sell rooms/services on various online distribution resources.

A strong candidate will have:

• Excellent written and oral English language skills (B2 or higher).
• Problem solving approach.
• Strong attention to detail.
• Ability to work independently.

Your responsibilities would include:

• Day to day customer's requests queue management consisting of incoming support tickets (CRM Zoho, e-mails);
• Processing tickets and distributing the requests from clients to the dedicated teams;
• Processing the tickets from the travel websites, checking the updates, correspondence with the websites.

Hiring process (online) includes:

• Online Test (15min)
• Interview (1h, online Russian/English)
• Job offer

If you are passionate about the hospitality industry and want to work in a dynamic environment, please submit your application.

As required by Belarus legislation, a link to the government employment service portal: https://gsz.gov.by/registration/employer/vacancy/create-future/2278/detail-public/