PSP Support Agent – Junior

Overview:

We continue to expand the team and is looking for a PSP Support Agent. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities:

• Process requests from customers and payment systems via the Jira helpdesk system and email.
• Maintain the efficiency and stability of payment systems.
• Interact with payment systems.
• Analyze and identify patterns in payment-related issues and prepare corresponding reports.
• Interact with related departments (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work according to a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Requirements:

• Higher or incomplete higher education (preferably from a technical university).
• English and Russian at Upper-Intermediate level or higher.
• Experience working with payment systems preferred.
• Experience in support using helpdesk systems desirable.
• Experience in technical support (1st or 2nd line) will be an advantage.
• Knowledge of the basics of web architecture will be a plus.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private Insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day Off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events