Портье/bellboy

BELL BOY DUTIES AND RESPONSIBILITIES:

• Checks the daily arrival list for VVIP's or guests with special need.

• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

• Tag baggages it and return the identification slips to guests.

• Assists guests with luggage to the front desk.

• Escorts guests to room, placing luggage in room assigned by front desk.

• Inspects guest room for order and adequate supplies and informs guests of room amenities

PREREQUISITES:

Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.

EDUCATION:

High school or equivalent education. Computer Basics and knowledge of Property Management software.

EXPERIENCE:

Previous experience working in a luxury 4 or 5 star hotel or serviced apartments environment. The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.