Ресепшионист

Ramada by Wyndham Almaty looks for positive, charming, confident and internationally minded team members speaking fluent English who does all he/she can to exceed guest expectations.

Ideally, you’ll have experience at least 2 years in a hotel or any service environment and be someone who has a strong desire to delivering the great service.

In return you will get opportunities to learn new skills and grow your career. You’ll start a new role working in a team passionate about delivering memorable experiences that make our guests feel special, making Ramada Almaty Hotel a great place to work.

If this sounds like the perfect move for you or if you want to find out more visit our HR Office.

Main responsibilities for the position:

• To provide a courteous, professional, efficient and flexible service at all times, following the Standards of Performance.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To have a thorough understanding and knowledge of all Rooms related service and product and the ability to recommend and up-sell alternatives.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Requirements:

• Fluent English
• Excellent team player
• Excellent communication skills
• To be Guest and action oriented

Conditions:

• Free meals
• Uniform
• 24 calendar days of annual leave

Join our Ramada team!