Junior Service Desk Specialist (Processing Center)

Are you a proactive communicator with strong organizational skills and a passion for helping others? Join our team as a Junior Service Desk Specialist, where you’ll be the first point of contact for EPAM employees, assisting with a variety of requests via phone, email, and web app. In this dynamic role, you’ll collaborate with multiple support teams to ensure timely and accurate resolution of issues, all while working flexible shifts. If you thrive in fast-paced environments, possess excellent English skills (B2+), and can balance independent work with teamwork, we’d love to hear from you!

Examples of working shifts

During the weekdays:

• 9/10 am – 6/7 pm (GMT+3)
• 2 pm – 10 pm (1-2 times per month after a night shift)
• 10 pm – 7 am (1-2 times per month)

During the weekends:

• 11 am – 6 pm (1-2 times per month)

Responsibilities

• Serve as an entry point to all requests from EPAM employees
• Provide timely request fulfilment according to the workflow (training and knowledge transfer will be provided)
• Answer users’ questions via phone, email, and web app (knowledge base guide is constantly growing)
• Communicate with other teams including L2/L3 support to guarantee correct request assignment and resolution
• Be ready to work in shifts

Requirements

• Proven ability to work independently and as a team member
• Good communication (written and oral) and interpersonal skills
• Fine organizational, multitasking, and time management skills
• English level: B2 and higher
• Stress resistance and ability to adapt to changes of a different kind

We offer

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it's the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
• We cover it all:
  • Monetary bonuses for taking part in the referral program
  • Comprehensive medical & family care package
  • Seven trust days per year (sick leave without a medical certificate)
  • Discounts from 800+ partners (sports activities, restaurants, stores and services)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to numerous innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.

Данная вакансия является планируемой к созданию (перспективной).