1st Line Support Supervisor (Arabic & French)

Mediapoint is an international digital platform in the gaming industry. We are expanding our support department and are opening a vacancy for a 1st Line Customer Support Supervisor for the Arabic-speaking market. We are looking for a attentive, organized, and responsible professional who can effectively coordinate the team’s work and ensure a high level of service for our users in online chats.

Responsibilities:

• Managing a team of remote 1st line operators.

• Monitoring quality and efficiency of work, tracking KPIs.

• Conducting 1:1 meetings, reviewing mistakes, and taking corrective actions.

• Organizing team workflow to achieve key performance indicators.

• Training and onboarding new employees.

• Providing informational support and motivating the team.

• Preparing reports on employees and team performance.

Requirements:

• At least 1 year of experience as a senior operator or supervisor in a contact center.

• Experience in iGaming is an advantage.

• Strong leadership skills, ability to inspire and build an effective team.

• Confident computer skills, knowledge of office applications.

• Fluency in Arabic, French, and English, both spoken and written.

What we offer:

• Remote work format

• Training and support during the onboarding process

• Stable salary paid twice a month

• Opportunities for professional growth

• Working in an international company with clear processes

We look forward to welcoming you to our team!