Mediapoint is an international digital platform in the gaming industry. We are expanding our support department and are opening a vacancy for a 1st Line Customer Support Supervisor for the Arabic-speaking market. We are looking for a attentive, organized, and responsible professional who can effectively coordinate the team’s work and ensure a high level of service for our users in online chats.
Responsibilities:
Managing a team of remote 1st line operators.
Monitoring quality and efficiency of work, tracking KPIs.
Conducting 1:1 meetings, reviewing mistakes, and taking corrective actions.
Organizing team workflow to achieve key performance indicators.
Training and onboarding new employees.
Providing informational support and motivating the team.
Preparing reports on employees and team performance.
Requirements:
At least 1 year of experience as a senior operator or supervisor in a contact center.
Experience in iGaming is an advantage.
Strong leadership skills, ability to inspire and build an effective team.
Confident computer skills, knowledge of office applications.
Fluency in Arabic, French, and English, both spoken and written.
What we offer:
Remote work format
Training and support during the onboarding process
Stable salary paid twice a month
Opportunities for professional growth
Working in an international company with clear processes
We look forward to welcoming you to our team!
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