Mid Level QA / Documentation Lead

We are looking for a meticulous, curious, and motivated Mid-Level QA / Documentation Lead to join our engineering team. In this role, you will be a key guardian of product quality—owning manual testing across multiple platforms while keeping our documentation clear, organized, and up to date.

This is an excellent opportunity for a QA professional ready to deepen their technical skills, contribute to high-impact projects, and grow toward automation, performance testing, and broader QA ownership.

What You’ll Do

Manual Testing & Quality Assurance (Primary)

You will lead end-to-end manual testing across multiple applications and report with clarity and precision.

You’ll test:

Giftsenda Senders Platform

– Customer-facing flows: browsing, checkout, payments, recipient communication.

Giftsenda Internal Order Management Platform

– Internal workflows, data accuracy, order processing logic, and status updates.

Giftsenda Partner Platform

– Partner-facing tools for receiving orders, syncing statuses, and reporting.

Internal Reporting Tools (Preset / Apache Superset / Custom Dashboards)

– Data accuracy, filter logic, metric correctness, and cross-platform consistency.

Your responsibilities include:

• Executing test cases for new features and bug fixes

• Identifying, documenting, and tracking bugs with clean repro steps

• Running regression tests to prevent functional breaks

• Conducting smoke tests in staging and pre-production

• Collaborating with developers to validate fixes and resolve issues

• Ensuring all testing artifacts remain updated and accurate

Documentation & Process Support

You will help maintain clarity and consistency across our internal knowledge base.

You will:

• Write and maintain test cases in Markdown

• Document bugs, known issues, and workarounds

• Assist with updating feature documentation and testing procedures

• Follow and help improve documentation standards and best practices

Requirements & Must-Haves

• 3+ years of professional manual QA experience

• Strong understanding of QA workflows, SDLC, and regression testing

• SQL skills: confident with SELECT, WHERE, JOIN, ORDER BY

• Ability to understand more complex queries

• Markdown proficiency (comfortable documenting using Markdown syntax)

• High attention to detail and strong analytical abilities

• Clear written and verbal communication

• Ability to work 40 hours/week with at least 5 overlapping hours with EU time zones

Our Tech Stack

(Familiarity is helpful—not required.)

Backend: Laravel (PHP), MariaDB
Frontend: Vue.js, Nuxt.js
APIs: Postman
Events & Streaming: Kafka, gRPC
Scripting: Python
Environment: Docker, Linux

Tools You’ll Use

• Task trackers: Jira, Asana, Linear, Trello (any is fine)

• IDEs: VS Code, PHPStorm

• Version control: Git, Bitbucket

• API testing: Postman

• Browser developer tools

Nice-to-Haves & Growth Opportunities

We don’t expect you to have everything on day one. But if you know—or want to learn—any of the below, you’ll thrive here.

Best Practices You’ll Learn & Apply

• Writing high-quality bug reports

• Designing detailed positive, negative, and edge-case test scenarios

• Working with REST APIs (Postman, Insomnia)

• Basics of Git and version control workflows

Potential Growth Paths

• Test Automation: Move from manual testing to writing automated test scripts

• Performance Testing: Learn load, stress, and performance validation

• QA Ownership: Take responsibility for QA across a platform or squad

• Mentorship: Help onboard and guide junior QA team members

We Support Your Growth

We invest in your professional development through:

• Clear KPIs and regular feedback

• Learning & development budget (courses, books, conferences)

• Opportunities to expand responsibilities as the team grows