Implementation & Support Engineer

The company provides a cloud-based SaaS solution with advanced geo-analytical tools integrated with CRM and other data sources. The platform enables businesses to visualize data on interactive maps, perform geo-analysis, optimize field sales and service operations, and automate location-based workflows.
With over 80 AI-powered tools, including route optimization, territory management, and automation, it helps boost productivity, reduce costs, and deliver valuable insights. Headquartered in California, the company operates globally, offering 24/7 customer support and personalized implementation services from a team spread across three continents.
Now we are looking for two implementation & Support Engineers in two different regions: Latin America (Eastern time zone) and Europe.

Responsibilities:

• Consulting: Conducting product demonstrations and working closely with clients to understand their challenges and propose solutions using the platform.
• Implementation: Configuring the platform to meet client needs, which may involve light coding in a scripting language based on Twig.
• Support: Providing comprehensive client support through chat and email, assisting with new process adoption, and ensuring successful integration of the platform with clients CRM systems.

Requirements:

• A thoughtful and analytical mindset, ideally with experience in both technical roles and client-facing environments;
• Experience in technical support/QA/ implementation engineering, or customer-facing roles;
• Proficiency in English at a C1 level, with additional languages such as Spanish, French, or German being a significant advantage;
• A technical background, preferably with a degree in a relevant field.

If you have a technical degree, some programming experience, and a keen interest in the areas of technical support, implementation, automation, and client interaction, the team would be excited to discuss this opportunity further with you. The company provides an extensive onboarding program designed to help you integrate smoothly into the role.

The company offers:

• Fully remote position for candidates based in the Eastern or European time zones (excluding Russia and Belarus);
• A competitive salary along with annual bonuses based on KPI;
• Unlimited opportunities for professional growth with potential transitions to Senior QA, Business Analyst, or Product Manager roles.