Team Lead for Service Line

Responsibilities:

• Lead the daily operations of the local delivery team, ensuring services meet expectations.
• Deliver and oversee solutions in Windows Server, Azure, O365, SQL, AD/AAD, and IT Security.
• Allocate workload, track progress, and manage risks to keep projects on time and budget.
• Handle escalations, resolve challenges, and maintain strong customer relationships.
• Mentor, coach, and develop team members, fostering collaboration and growth.
• Work closely with global teams to align delivery standards and share best practices.

Requirements:

• Strong leadership and communication skills, with the ability to inspire and guide others.
• Hands-on technical experience in Microsoft platforms and IT services delivery.
• Proven ability to manage customers, prioritize effectively, and solve complex issues.
• Experience with project or service management in multi-client environments.
• Fluency in English (Russian or Kazakh is a plus).
• Relevant Microsoft or service delivery certifications are welcome.

Terms:

• Global company culture: We defined our 7 core values through our company culture
• A mentor who supports your successful start and is at your side with advice and action.
• President’s Club: Recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
• Lifelong education: A variety of training and development opportunities.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.