Deputy Country Manager of Kazakhstan

Key Objectives & Responsibilities:

• Achieve the commercial goals for the countries of responsibility.
• Lead & Supervise the execution of our commercial policies to create great customer experiences in all channels.
• Manage business growth in an Omni channel perspective with a B2B2C mindset. Negotiate and supervise dealership agreements and teamwork to achieve the agreed goals.
• Always work with final customer in mind. Understanding their needs and working together with our selected partners to overachieve their expectations.
• Build a qualitative network of partners and dealers to achieve commercial goals in the specific region of responsibility.
• Be the face of BYD at country level with industry and key media.
• Build and Develop the relation with key industry partners.
• Lead the commercial process from lead to order and from order to delivery.
• Recruit, Coach and Motivate the commercial team.
• Develop Talent and actively lead Performance Improvement Plans.
• Provide relevant market insights and customer feedback and channel internally.
• Complete any additional tasks or projects as assigned by superiors.
  
  Key Results:
• Commercial and funnel management metrics
• Sales & Delivery goals
• Funnel Conversion rates
• Productivity metrics
• Inventory management
• Customer Happiness
• NPS
• Customer ratings
• Consistency
• Checklists
• Materials
• Processes
• Management & Talent Development
• Coaching
• Performance Improvement support