1 Line Team Lead/Supervisor (Canada)

A major international iGaming holding is looking for specialists to strengthen its team.

We are seeking a Supervisor (Team Lead) for our first line of support to join our young and friendly team!

Responsibilities:
- Managing a group of remote agents

- Organizing effective team performance to achieve key performance indicators

- Assisting with the training and onboarding of new employees

- Providing informational and consulting support to team members

- Maintaining and motivating team members, improving their productivity

- Monitoring the quality and performance of team agents

Requirements:
- At least 1 year of experience as a senior agent or supervisor in a contact center

- Experience working with remote agents is an advantage

- Strong leadership skills and teamwork skills

- Ability to analyze large volumes of information

- Computer literacy: knowledge of Office applications

- Language skills: English/native French/Russian C1 (for interaction with management) is an advantage

What we can offer you:

- Flexible work arrangements

- Stable and competitive salaries, timely payments, and a transparent payroll system.

- Prospects for professional growth and development

- Working in an international team allows you to interact with experts from different countries and share professional experiences.