Order desk specialist, Central Asia

We are looking for an Order desk specialist Central Asia, Rock processing solutions division who will support Territory for Crushing and Screening businesses by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors in Kazakhstan, Armenia, Turkiye and Uzbekistan. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.

The resource will also support commercial strategies of the sales representatives through agreed complementary commercial activities from the office. For this reason, he/she will develop the knowledge of the available products and services to support the sales teams in the management of customers and distributors enquiries from a technical point of view.

Your responsibilities

As a Order desk specialist you will:

• Provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints;
• Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution;
• Provide timely responses to customer inquiries by telephone and/or email like product availability, prices, delivery times, and the status of orders, so that enquiries are dealt with promptly and accurately
• Process customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts in system i-scala.
• Fulfill all the screening activities for new customers and suppliers according to Sandvik guidelines.
• Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the sales and service team. Coordinating communication between the dealers and global stakeholders
• Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
• Draft more complex sales or contract documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. check of correctness of the documentation signed by the Parties when placing orders.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, international customs to confirm the status of orders and resolve customer complaints.
• troubleshoots and resolves customer complaints.
• asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.
• Maintaining an archive of documentation related to the employee's work, including: contracts for the supply of goods, specifications, additional agreements, commercial offers and other documents;
• Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems;

Requirements
The role is based Almaty (Hybrid, no remote job available)

To be successful in this role, you will be service minded, possess strong communication skills and can work independently as well as in a team. English will be a natural working language and other local languages would be an asset. Knowledge of SAP, iScala and Salesforce is competitive advantage