Product Manager (Quality and Automation) APAC

Now we are looking for a skillful Product Manager to drive automation and feature development for KYC onboarding (documents, facial recognition, databases, cross-checks).

What You Will Be Doing:

• Developing and enhancing automation features for KYC onboarding.

• Defining and prioritizing product initiatives to improve accuracy, efficiency, and compliance.

• Working closely with engineering, data science, and compliance teams to drive innovations in automation.

• Exploring and implementing LLM, OCR, and AI/ML solutions to optimize processes.

• Monitoring key quality and performance metrics, identifying areas for improvement.

• Collaborating with key stakeholders to define requirements and validate hypotheses.

About You:

• 3+ years of experience in product management, quality assurance, or a related technical role (e.g., presales, L3 technical support, QA automation, or software development).
• Deep understanding of the APAC market — including regional product, client, and regulatory nuances. Prior experience working with APAC-based clients or development teams is highly preferred.
• Proven ability to bridge communication between clients and developers, translating business needs into actionable technical requirements.
• Strong technical background — able to understand APIs, automation frameworks, and test environments, and to engage meaningfully in discussions with engineers.
• Hands-on familiarity with product lifecycle management and project tools such as Jira, Confluence, and similar systems.
• Comfortable analyzing data and writing basic SQL queries to support product quality and performance insights.
• Strong organizational and communication skills; able to present complex technical issues in a clear, structured, and client-friendly manner.
• Self-driven and proactive in identifying product or process gaps and proposing scalable solutions.
• Fluent English required; Mandarin or another APAC regional language is a strong advantage.

Nice to have:

• Basic knowledge of AI/ML: understanding key concepts and applying algorithms in practice would be an advantage.

• Mandarin or another APAC regional language is a strong advantage.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.