Senior Technical Product Manager (WhatsApp)

We’re building a next-generation WhatsApp conversational experience embedded in our global money remittance platform.

This isn’t just another chatbot — it’s a product at the intersection of AI, human behavior, and financial technology. It combines prompt engineering, conversational UX, and secure backend integrations to handle real-money transactions in a compliant and user-friendly way.

As the Technical Product Manager (TPM) for the WhatsApp Bot Project, you’ll own the roadmap and delivery of this conversational AI system through to full-scale production. You’ll collaborate with engineers, designers, QA specialists, and stakeholders to ensure the product is technically robust, compliant, and delightful to use.

What You'll Do:

• Own the product strategy and roadmap for the WhatsApp conversational bot — defining vision, priorities, and success metrics.
• Translate business goals, regulatory needs, and user behavior into clear requirements.
• Shape the conversational UX, leveraging prompt engineering and large language models (LLMs).
• Collaborate cross-functionally with product, compliance, and legal teams to ensure a safe, compliant, and frictionless user experience.
• Drive agile execution — writing user stories, managing sprints, tracking progress in Jira, and ensuring continuous delivery.
• Measure and optimize — analyze engagement, conversion, and performance metrics to inform iteration and scaling.

Tech Stack

• Backend: Node.js, Python
• Frontend: React
• AI/NLP: LangChain, LangGraph, LLM frameworks
• Infrastructure: AWS, Docker, CDK
• Integrations: WhatsApp Cloud API, payment & compliance systems
• Tools: Jira, Confluence, Amplitude

We're Looking For:

• 🌟 It would be a plus

• 5+ years in product management or technical product management roles.
• Proven experience owning product roadmaps and delivering throughfull lifecycle — from prototype to production.
• Strong technical fluency — comfortable with APIs, database queries, and backend systems.
• Solid understanding of Agile methodologies (Scrum/Kanban); experience leading cross-functional Agile teams.
• Excellent communication and stakeholder management skills (English B2+).
• Experience in fintech, payments, or AI-driven systems.
• Familiarity with conversational AI, prompt engineering, or NLP-driven UX.
• Familiarity with tools like Jira, Confluence, Looker, Amplitude, or similar.
• Familiarity with React, Node.js, or Python
• Experience with Meta’s WhatsApp Business Platform or other messaging APIs

What We Offer:

• An exciting and challenging job with talented people around.

• Competitive salary and growth opportunities.
• Really good hardware.
• Remote work opportunity or hybrid in Minsk
• Sports activities reimbursement.
• Medical insurance.
• 26 vacation days & 5 fully covered sick days without sick leave required per year.
• Superb corporate English lessons.

IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.

We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.

We understand the challenge of being apart from those who matter most. BOSS Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.