Customer Service Representative with German

Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

We are looking for a Customer Service Representative. Join Sumsub's team!

Your role and tasks:

• Effectively interact with users, including both verbal and written communication (the main language of communication with users is German).
• Safeguard data, ensuring confidentiality and security
• Adherence to legal regulations and company standards
• Paying attention to detail and precision when carrying out tasks
• Continuous updating of knowledge and skills in line with industry and regulatory changes.

About you:

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible.
• Upper intermediate German and English skills are required. Please, note that the main language of communication with the clients is German.
• Good communication skills
• Ability to navigate a large amount of information.

We offer:

• Full-time position that requires only 40 working hours per week, plus paid breaks
• Performance bonuses
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide
• 30 days of paid vacation leave.

Let’s make the online world a safer place together!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.