Compliance coordinator

Ташкент

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Responsibilities:

Educate, coach and provide guidance to Members so Members can promote/conduct their business in a manner that is ethical and fair; activities include but not limited to Nutrition Clubs visit within the responsible regions/locations, conducting trainings/presentation at Company events (during business trip or in place)/distributors/members meetings/WebEx, provide coaching by phone conversation and/or in person, participating S&P meetings, revision of distributor/member materials and ethical quiz.
Processing complaints from Members/customers/internal & external parties by answering incoming calls, emails, written forms/letters, AER/SAER inquiries and record in HCM system in accordance with SLA.
Responsible for the overall assigned case file handling procedure includes but not limited to manage case file in MPC system, research, investigate, documentation as well as oral/written/face-to-face communication with Company Member to resolve the issues and possibly dealing with legal and external parties.
Be accountable and handle case file in timely manner and within the set SLA; keep the Manager be informed on the progress and escalate as appropriate.
Be knowledgeable and updated with the Company Member Rules of Conduct, Business Marketing Plan, Company’s intellectual property rights and local regulatory requirements in order to support Member’s inquires and coach Members to conduct business in compliance with internal and external rules/laws.
Perform proactive research in order to minimize potential violations related to Member’s business activities includes but not limited to review internet, social media and/or any media, generate internal reports to analyze trends of Member’s activities, purchasing products from suspicious channels and/or work with external agencies.
Processing and coordination of Mystery Shopper visits and investigations in responsible regions.
Lead the project upon Management requests
Coordinate and support the team to carry out duties of conduct of investigations of issue case files being assigned, prepare and maintain paper and on-line files, communicate with Members for all Ethics and Compliance issues and requests.
Review and authorize issue case files of the team, be back up of Manager on authorization of assigned case files, be able to approve own files of certain assigned categories.
Cooperation with SS&S employees in order to support local business ethical development, join and react in Member’s claims in chats.
Report and present MPC activities and local issues upon management request.
Complete all clerical responsibilities associated with case files or team’s duties includes but not limited to letter correspondence, emails, calls, prepare report and filing.
Assist the MPC management and provide assistance to in-country MPC advisors on MPC projects as needed.
Attend and support member and corporate events as directed
Enthusiastic attitude towards any other tasks from time to time as appropriate

Requirements:

Minimum of a bachelor’s degree in relevant field;
Customer service experiences
Minimum one year on the position of Advisor/Sr. Advisor
Excellent call handling or retail customer service skills;
Excellent verbal and written communication skills;
Good knowledge of MS office
Multilingual, good command of the English language (Advanced level).
Flexible, well-organized with good time-management skills. Ability to prioritize tasks.
Stress-resistant; able to stay calm, positive and professional under pressure;
Multitasking – able to handle number of different tasks, then organize and prioritize for the best results.
Adaptive – able to deal with ambiguity, can effectively cope with changes;
Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.
Strong fact finding and follow-through skills.
Readiness to business trips.
In a position of policies/guidelines bounded environment which requires resolving problems in a day-to-day operations.
Experience in multi-level marketing or compliance, investigation based or legal related field is a plus.
Terms:
- compatible salary;
- social package.