IT Service Desk support specialist

Representative office of the Swiss pharmaceutical company Novartis Pharma Services in Uzbekistan announces recruitment for the position “IT Service Desk support specialist” (outsourcing contract), under conditions of full-time work day.

The specialist (service provider) undertakes to provide the following services to the Novartis:

• Solving incidents and tasks within a reasonable time;

• Documenting incidents and tasks in the application designed for this purpose;

• Providing support to users in trouble when using the information infrastructure (by phone, by means of remote access tools, on user’s site);

• Configuring and deploying computer hardware (IMAC/PCLCM);

• Carrying out on-call time at the ITS;

• Administration work at the ITS;

• Performing operations in the field of Incident Management;

• Problem Management and other level of support at the ITS;

• Managing the IT Knowledge Base;

• Management of the work-related documentation;

• Co-operation with other service providers when eliminating defects;

• Management of telecommunication devices and mobile phones (Voice & Video);

• Communication rooms management;

• Administration of security groups and users in system environments;

• Providing support to the systems not included or supported by global service providers;

• Assisting and advising in solving problems in the Application - operation systems relation and project support in other organizational units;

• Security control of workstations in the Novartis environment and elimination of deficiencies and reporting;

• Preparation and implementation of small projects in the region;

• Also may be involved in the work in the field of information technology, to which the Client has previously obtained consent from the Service provider and stipulating a separate payment for additional types of work for which the Service provider has the appropriate qualifications.

Requirements:

- Knowledge of computer equipment (laptops, workstations)

- Knowledge of office equipment (MFPs, Printers, Scanners, Faxes)

- Knowledge of network technologies (LAN, WAN, TCP/IP, WIFI, DHCP)

- Knowledge of Windows family operating systems

- MS Office user (Word, Excel, Outlook, Power Point, Access)

- Experience in IT management systems (ServiceNow)

- Experience working with Active Directory

- Experience with WEB applications

- Experience with PBX

- Microsoft certifications (preferred)

- ITIL certificates (preferred)

Education and language skills:

- Higher Technical education in IT field

- Work experience - 1 year

- Experience of working in an international company (preferred)

- Working level of English (to work with global support team) - pre-intermediate (as an advantage)

Additional skills:

- Excellent troubleshooting skills

- Critical thinking

- Excellent user service and interpersonal skills

- Excellent communication skills

- Ability to work as part of a team

- Stress resistance

- Acceptance of responsibility

- Ability to self education

- Punctuality

- Ability to prioritize

- Time management

Conditions:

- Full-time or part-time (subject to agreement)

- Probation period (paid) - 3 months