Senior IT specialist

A. General IT Support & Management:

* Tier 2/3 Escalation: Serve as the primary escalation point for complex technical issues that cannot be resolved by junior IT staff.

* Documentation: Create and maintain comprehensive documentation for system configurations, processes, troubleshooting guides, and service records.

* IT Asset Management: Assist with the management of IT inventory, including hardware, software licenses, and consumables.

* Vendor Management: Collaborate with third-party vendors for support, procurement, and service management.

* Mentorship: Provide guidance, training, and support to junior IT specialists.

B. Network Management:

* Network Infrastructure: install, maintain network infrastructure components such as routers, switches, firewalls, wireless access points troubleshoot network connectivity issues (e.g., TCP/IP, DNS, DHCP).

C. Active Directory (AD) Management:

* AD Administration: New Users Creation, Connect new PCs to Domain

D. User Workplace Support:

* Desktop & Laptop Support: Install, configure, troubleshoot, and maintain desktop and laptop computers (Windows, macOS, potentially Linux).

* Software Support: Provide support for a wide range of software applications, including productivity suites (e.g., Microsoft Office 365), business-specific applications, and other tools.

* Peripheral Support: Troubleshoot and maintain peripherals such as printers, scanners, and other connected devices.

5+ years of experience in Information Technologies systems administration and support
Bachelor's degree in Computer Science, Information Technology, or a related field

Expertise in Active Directory administration, GPO management, and identity management

Operating Systems: In-depth knowledge of Windows Server, Windows client OS (Windows 10/11)

Security: Understanding of cybersecurity principles, endpoint security, firewalls, and data protection.
Networking: Strong understanding of TCP/IP, DNS, DHCP, VPN, VLANs, routing, and switching. Experience with network monitoring tool
Help Desk Software: Experience with ticketing systems
ITIL Foundation: Understanding of IT service management best practices.