Booking Agent/Customer Support Representative with Fluent English (Airbnb Short-Term Rentals)

Заработная плата указана с учетом полной занятости.

OldBibliopolist – компания обслуживания онлайн процессов на западных маркетплейсах.

Требуется сотрудник в отдел онлайн бронирования жилой недвижимости в США через Airbnb - Booking Agent; Customer Support Representative (Airbnb Short-Term Rentals, Boston Area)

About the Role:
We are seeking a proactive and detail-oriented Booking Agent and Customer Support Representative to join our team and manage short-term rental properties in the Boston area through Airbnb and similar platforms. This role offers part-time work with full-time potential.

Key Responsibilities:
- Daily monitoring and managing multiple property listings on Airbnb and other platforms
- Frequent pricing and availability updates.
- Сommunication with guests in fluent colloquial English primarily in writing (98%), with occasional phone interactions (2%)
- Responding promptly to guest inquiries, booking requests and complaints
- Communication and coordination with local team members (maintenance, cleaning) – primarily in
Russian
- Maintaining a high level of professionalism and customer satisfaction

Requirements:
- Fluent English (spoken and written); strong listening comprehension skills
- Previous experience in customer support or client relations is preferred
- Ability to handle occasional phone conversations confidently
- Flexible schedule. Availability during US East Coast hours would be an advantage.
- Ability to work independently and as part of a team

What We Offer:
- On-the-job training and support
- Flexible working hours and a dynamic international team