Technical Support Engineer

At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.

We are looking for a Technical Support Engineer to join us. Let’s see if we are a good fit for each other!

Requirements:

• 3+ years in technical support, customer success, or similar client-facing roles.
• Familiarity with Java 17 and Spring Boot 3.
• Experience with RESTful APIs, webhooks, and other integrations, including testing, debugging, and automating API workflows.
• Knowledge of logging and monitoring tools (e.g., Kibana, Grafana).
• Customer-focused mindset and ability to stay calm under pressure. Ability to work effectively with global teams.
• Willingness to handle minor development fixes. Continuous learning mindset — eager to expand skills and product knowledge.
• English B2+.

Nice-to-have skills:

• Hands-on experience with ServiceNow.
• Familiarity with CI/CD pipelines and DevOps tools.
• Experience with Kafka or event-driven systems.
• Knowledge of any cloud platform (AWS, GCP, Azure).
• Understanding of microservices and distributed systems.
• Experience with authentication standards (OAuth, SAML, etc.).

Responsibilities:

• Serve as the first point of contact for customer issues, providing 1st and 2nd level support.
• Communicate clearly and professionally with clients and end-users.
• Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
• Collaborate with engineering and product teams to escalate and resolve advanced cases.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Identify and implement process improvements to enhance the customer experience.
• Build deep expertise in the product domain from both business and technical perspectives.