Middle Key Account Manager (for FinTech)

StarDust is a payment system with a robust online banking infrastructure suitable for most online businesses. A guide to the world of e-commerce and consulting.

We provide a full range of marketing services for e-commerce - from market research and consulting to BTL.

We are currently looking for a Middle Key Account Manager to join our team, whose main task is to promote our products and support existing customers all around the world.

What is to be done:

• Providing ongoing account support to existing customers assigned by the KAM team.
• Informing new and existing customers of promotions, upgraded product lines, and offers.
• Notifying customers of unforeseen delivery delays or other complications, and facilitating suitable interventions.
• Conducting cross-sell and up-sell
• Collaborating with the sales team to identify new sales leads and develop sales plans.
• Reporting to KAM managers as required.
• Conducting sales research and identifying new sales opportunities.
• Documenting processes and maintaining KAM department records.

Our expectations from the candidate:

• High level of English language proficiency (at least B2).
• Experience working with B2B clients/in operational support is required.
• Interest in the fintech field, readiness to study information about payment methods.
• Proficiency in office software, including MS Word, Excel, PowerPoint, and Outlook.
• Excellent interpersonal and negotiation skills.
• High organizational skills and time management skills.
• Ability to adapt quickly to new processes, communication skills, analytical mindset.

We offer:

• Official employment;
• Hybrid format with a flexible start of the working day from 09:00 to 10:30;
• Competitive salary (the numbers above are only the fixed part without monthly and quarterly bonuses);
• VHI, payment for meals, a discount on classes in a fitness club;
• Corporate English, participation in training/conferences, providing specialized literature (and not only in electronic form!);
• Ability to influence the final result and understand the business logic of products: we follow the principles of Agile;
• Bright and non-standard corporate events.

Submit your feedback! Know someone who would be the perfect fit? Tell them about our vacancy!