Senior Retention Manager

N1 Partners Group is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return
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Responsibilities:

• Carrying out segmentation of the database and implementing remarketing strategies;
• Compose and plan email newsletter campaigns;
• Customers retention;
• Ensuring all email campaigns comply with current email best practice in the industry;
• Communication about promo events;
• Promo plan preparation;
• Preparing a technical task to designer and copywriter;
• A/B Testing on various email campaigns to establish the most effective;
• Tracking and reporting on email campaigns in order to guide improvements;
• Analysis of current email marketing campaigns and making recommendations for improvement;
• Analysis and monitoring of the main KPIs and CRM actions;
• Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.

Requirements:

• Customer-first mindset;
• Analytical and strategic thinking skills;
• Data-driven approach;
• Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);
• Engagement;
• Prior experience in retention roles (1+ years);
• Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;
• Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
• Excellent written communication and copywriting skills in English;
• Work experience with chatbots and AI would be highly appreciated;
• Responsibility for running end-to-end projects as required.

What we offer:

• Full time remote work opportunities and flexible working hours.
• Paid 4 Sick Days and 1 Day Off per calendar year.
• Free online English lessons with a native speaker.
• Generous referral program.
• Training, internal workshops, and participation in international professional. conferences and corporate events.