Student Service Assistant

Summary of Position:

The Student Service Assistant (SSA) will report to the Finance Officer or Senior Finance Officer and will work closely with all University staff. This vacancy is for a one-year service contract (potential to convert into a permanent position) and requires a stay in Naryn. The primary objective is to ensure addressing student inquiries, resolving issues, and maintaining a positive student customer service experience.

Main Duties and Responsibilities:

• Monitor and process student fee, deposit, loan, exam, and accommodation payments in SAP and related systems.
• Prepare and issue invoices, fee certificates, financial aid letters, and other student finance documents.
• Support financial aid and loan processes by reviewing applications, collecting documents, and maintaining accurate records.
• Track student balances, debtors, and cash collections; coordinate with IT on account access based on payment status.
• Manage correspondence via student finance emails, responding to student and staff inquiries.
• Maintain organized records and files (OneDrive/Outlook) for cohorts, financial aid, and loan agreements.
• Support clearance checks for graduating students and ensure all balances are settled.
• Liaise with registrar, student life, payroll, and other offices to resolve finance-related student matters.
• Ensure compliance with university policies and confidentiality of student financial records.
• Perform other tasks as assigned by the supervisor.

Required Qualifications and Experience:

• University degree (finance, business administration, or related field preferred).
• 1–2 years of relevant work experience.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in Russian and/or national languages; English is an advantage.
• Confident user of MS Office; experience with SAP or ERP systems is an advantage.
• Ability to manage multiple tasks and meet deadlines.

UCA Background:

The University of Central Asia (UCA) was founded in 2000 as a private, not for profit, secular university through an International Treaty signed by the Presidents of Tajikistan, Kyrgyzstan and Kazakhstan, and His Highness the Aga Khan; ratified by their respective parliaments,and registered with the United Nations. The Presidents are the Patrons of the University and His Highness is the Chancellor. UCA’s mission is to promote the social and economic development of Central Asia, particularly its mountain communities, by offering an internationally recognised standard of higher education, and enabling the peoples of the region to preserve their rich cultural heritage as assets for the future. UCA brings with it the broader commitment and partnership of the Aga Khan Development Network.

How to Apply

Please submit your application (cover letter, CV and contact information of three references) by 29 September 2025.

Applications will be reviewed when received. Early applications are strongly encouraged.

Only shortlisted candidates will be contacted.