Technical Account Manager

Responsibilities

• Monitor and manage domain transfers, registration statuses, and purchases
• Administer client accounts and resolve basic technical issues related to domains, hosting, and SSL certificates (adding domain records, adding additional services, reissuing invoices, checking email services)
• Purchase and manage client SSL certificates
• Check balances with registrars and hosting providers, initiate top-ups when balances are insufficient
• Organize internal processes: create checklists, templates, and automate routine operations
• Coordinate requests between clients, technical teams, and contractors (via Telegram, WhatsApp, Email, Slack, ticketing systems)
• Prepare reports and maintain documentation up to date (Confluence)
• Organize and conduct client calls in Russian and English
• Gather requirements, prepare and approve briefs (site structure, functionality, timelines)
• Hand off technical tasks to Project Manager
• Monitor task statuses, track deadlines, and alert about risks reported by clients
• Collect client feedback and adjust requirements together with PM/PO if client needs change
• Handle documentation: final reports, acts, closing documents
• Manage conflicts professionally and escalate complex issues to PM/PO
• Maintain long-term loyal client relationships

Requirements

Mandatory:

• 2+ years of experience as a Client Manager
• Basic understanding of domains, DNS, SSL, hosting, and email services
• Experience interacting with clients
• Experience managing client communications via messengers and calls
• Proficiency with tools: Google Workspace, Jira, Confluence, Slack
• English proficiency at C1 level (calls and correspondence)
• Highly organized, detail-oriented, and able to work in a multitasking environment
• Time management skills
• Willingness to work on-site in Cyprus

Nice to have:

• Experience in the domain or hosting industry
• Technical background (system administrator, technical support experience)
• Knowledge of ICANN and domain registrars
• Experience with APIs, CRM systems, and payment gateways (Stripe, PayPal, Unitpay)
• Basic web knowledge: website development stages, understanding of CMS, differences between landing pages and multi-page projects
• Experience with hosting systems (cPanel, Plesk, ISPmanager)

We offer

• Work on a scalable product in a growing niche
• Broad responsibilities and the ability to influence processes
• Direct collaboration with PM and Tech Lead
• Opportunities for career growth and professional development