Junior VOC Support Specialist
Junior VOC Support Specialist
Описание вакансии
Обязанности:
Посмотреть контакты работодателя
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To analyze and report Customer’ Satisfaction trend &Voice of Customers (VOC) claims via Calls and On-Line chat
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To check with ASCs and Samsung departments reasons of customer’s dissatisfaction; to prepare activities for improvement of Customer’s satisfaction based on analysis
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Check call & happy call monitoring and preparing data for evaluation
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Requesting to ASC about wrong information and system updates
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Handling offline customer claims
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Samsung Service marketing for increasing brand awareness: Brand Image, Signage
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To develop Samsung Service marketing strategy
- University degree, preferably technician
- Knowledge of MS Word, MS PowerPoint, Excel (Pivot, Query)
- Fluent knowledge of English, Russian and Uzbek languages
- minimum 2 years of experience on the similar position
- Knowledge of metrics (CSAT, NPS, CES)
- Competitive salary
- Lunch compensation
- Medical insurance
- Bonuses
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