Booking Manager

About Us:

HotelCompas is a global B2B hospitality service provider, specializing in accommodation and logistics solutions for airline crews, disrupted passengers, and corporate travelers. With operations in over 80 countries and a network of 7,500+ partner hotels and transport providers, we deliver 24/7 support to some of the world’s leading airlines.

We are currently expanding our regional team in Istanbul and are looking for a Booking Manager to join our growing operation.

Key Responsibilities:

• Handle hotel and transfer bookings for airline crews and passengers across multiple countries
• Negotiate and confirm reservations with hotels and transport providers
• Monitor booking requests through various platforms (email, internal systems, WhatsApp, etc.)
• Ensure accuracy in rates, booking details, and service conditions
• Communicate professionally with clients, including airlines and hotel partners Coordinate with internal departments: finance, account management, and tech support
• Handle last-minute requests and irregular operations (IRROPs) with urgency and flexibility
• Maintain up-to-date records and documentation in CRM and booking systems

Requirements:

• Minimum 1 year of experience in hospitality, travel, or booking operations
• Fluent in English; Turkish and/or additional languages are a strong advantage
• Strong negotiation and communication skills Ability to multitask and work under pressure, especially in crisis situations
• Familiarity with airline operations and/or travel technology is a plus
• Proficiency in MS Office, Excel, and online booking systems
• Willingness to work in shifts, including evenings/weekends (rotational)

We Offer:

• Competitive salary in local currency (TRY) or dollars (USD), based on experience Performance bonuses and shift compensation
• Remote-friendly and hybrid work opportunities
• Training and growth in an international team
• Work with global airline clients and hospitality partners Supportive and fast-paced working culture