A US based IT product company specializing in accounting automation software is looking for a Technical Support Specialist/Support Specialist (SaaS product experience is desirable).
- What you will do
• Respond to customer inquiries through various channels, including email, chat, phone, and video conference;
• Work in a team environment with a focus on customer satisfaction;
• Provide installation, training, troubleshooting, and maintenance support to customers;
• Write user guides and actively participate in customer behavior research;
• Analyze customer feedback to identify potential problems and improve user experience;
• Manage and resolve difficult customer cases with exceptional communication skills;
• Display initiative, enthusiasm, and professionalism.
- What you need
• Fluent English, with excellent written and verbal communication skills;
• 2+ years of experience in providing B2B SaaS support;
• Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat&Sun;
• Excellent listening and problem-solving skills;
• Ability to handle complaints and difficult situations in a calm and patient manner;
• Proactivity, initiative, and enthusiasm for personal development.
• Display initiative, enthusiasm, and professionalism.
- What we offer
• Full time: 5/2 from 4 pm to 12 am CET with days off on Sat&Sun;
• B2B cooperation (with vacations, sick days, and public holidays);
• Working with an interesting and complex product, and opportunities for development.
• Monthly allowance for private health insurance, fitness and wellness classes, language learning.
*A vacancy for the future.
Минск
от 1200 USD
Минск
от 1200 USD
Минск
до 1200 USD
Минск
до 1400 EUR
Джей Эс Глобал
Минск
до 6000 BYR
Минск
до 6000 BYR