IT Solution Engineer

At Netcracker you will manage and integrate modern SaaS platforms, design sustainable architectures, and align technical solutions with business goals. This role offers the opportunity to work on strategic, cross-system projects in a global environment, combining technical expertise with business analysis.

Responsibilities

• Lead the administration, configuration, and optimization of corporate IT systems and SaaS platforms (e.g., Greenhouse, Marketo, Cursor, Figma, etc.);
• Oversee access management processes, including account creation, modification, and deactivation in compliance with security policies;
• Design, implement, and maintain integrations between enterprise applications, ensuring data integrity, automation, and sustainable architecture;
• Monitor system performance, troubleshoot incidents, and ensure high availability of mission-critical services;
• Manage software licensing and compliance across the enterprise;
• Plan and execute system upgrades, migrations, and new platform rollouts;
• Collect, analyze, and document business requirements, ensuring alignment with strategic goals and enterprise architecture;
• Facilitate workshops and stakeholder meetings to elicit, validate, and prioritize requirements;
• Conduct impact assessments for new initiatives, evaluating risks, dependencies, and technical feasibility;
• Act as the primary liaison between business stakeholders and technical teams for cross-system and high-priority projects;
• Develop and enforce IT security standards, including MFA, role-based access control, and incident response procedures;
• Define and maintain analysis and documentation standards, templates, and best practices;
• Maintain comprehensive documentation of system configurations, integrations, and operational processes.

Requirements

• Bachelor’s degree (or higher) in Information Technology, Computer Science, or related discipline;
• 5+ years combined experience in system administration and business analysis within enterprise environments;
• Strong understanding of enterprise architecture principles, networking concepts, security protocols, and data protection regulations;
• Proven experience managing integrations via APIs, automation scripts, and middleware platforms;
• Demonstrated ability to lead IT infrastructure projects end-to-end;
• Excellent stakeholder management, facilitation, and cross-functional decision-making skills;
• Proficiency in Jira, Confluence, SharePoint, and business process modeling tools.
• Strong analytical skills with the ability to translate business needs into structured, sustainable solutions;
• Excellent troubleshooting skills and ability to resolve critical incidents quickly.
• Fluent English (Upper-Intermediate or higher) for vendor communication, documentation, and executive presentations.

We offer:

• Medical insurance, covering dental services,
• Opportunities for career development;
• Professional growth in the international business environment;
• More than 300 hard and soft-skills programs by the corporate career development center;
• Open environment and encouraging knowledge sharing culture;
• Friendly atmosphere, sports activities and corporate events;
• Free English courses and opportunity to practice foreign languages daily:
• Hybrid format of work and flexible working hours;
• Salary will be discussed individually with the successful candidate.