Senior Application Support Engineer

We are seeking a detail-oriented Senior Application Support Engineer to join our team supporting gas and electricity market trading operations.

In this role, you will be responsible for ensuring smooth operation and rapid resolution of issues across multiple trading applications used in the middle and back office functions. You will play a key role in maintaining application performance and availability while collaborating closely with internal teams and external vendors.

If you bring experience in application support within energy trading environments and a proactive approach to problem-solving, we encourage you to apply.

Important: On-Call Support (Monday to Friday), 8 hours per day. This corresponds to 02:00 to 16:00 UTC/GMT +4 during the summer and 03:00 to 17:00 UTC/GMT +4 during the winter. Each specialist will have 4-5 shifts per week, which may include 1-2 night shifts.

Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.

#LI-DNI

Responsibilities

• Provide high-quality operational and technical application support for internal business applications
• Resolve incidents and service requests according to service level agreements
• Conduct daily checks on critical applications and report status to the IT Operations Team
• Coordinate application releases and configuration changes with the Delivery Team
• Manage core processes, including change management, problem management, etc
• Perform server patching and scheduled application restarts
• Participate in monthly and quarterly reporting and audit activities
• Identify and recommend improvements to enhance application performance and automate repetitive tasks
• Maintain strong working relationships with internal departments, 3rd party vendors, and hosting providers

Requirements

• Experience of 3+ years in application support for enterprise trading or energy sector applications
• Knowledge of application support tools and frameworks
• Understanding of energy trading, derivatives, and commodity market analytics
• Ability to work on-call during specified Georgian time hours
• Willingness to undertake regular business trips to the UK
• English language proficiency at an Upper-Intermediate level (B2) or higher

Nice to have

• Background in using Azure DevOps for deployment and release management
• Competency in Microsoft Azure cloud services and SQL databases
• Experience with exchange-traded financial instruments, trading and risk management systems

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:  :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.