IT Support & Product Development Specialist (Junior Level)
IT Support & Product Development Specialist (Junior Level)
Алматы, проспект Назарбаева, 269А
Описание вакансии
About the Project
We are developing an innovative fintech platform in the automotive services
sector in the UAE. We're looking for a motivated specialist ready to grow with the team and participate in building a product from scratch.
Key Responsibilities:
IT Support & Monitoring
We are developing an innovative fintech platform in the automotive services
sector in the UAE. We're looking for a motivated specialist ready to grow with the team and participate in building a product from scratch.
Key Responsibilities:
IT Support & Monitoring
- Monitor partner communication channels and coordinate with IT team for
incident resolution; - Perform initial technical issue diagnosis and escalate critical matters;
- Maintain incident documentation and resolution tracking;
- Monitor system functionality and respond promptly to outages.
Customer Support
- Communicate with clients regarding platform usage questions;
- Provide consultations to partners (auto service centers) on product;
- Prepare responses to frequently asked questions.
Administrative Tasks
- Complete documents and applications for partner collaboration.
Product Development Support
- Recruit respondents for user interviews;
- Assist in gathering user requirements;
- Help test new features and functionality;
- Analyze user experience and prepare improvement suggestions.
Requirements:
Essential
Essential
- Bachelor's degree (preferably technical or business-related);
- English proficiency at Intermediate level or higher.
Preferred
- Experience in technical support or customer success (including internships);
- Understanding of fintech or banking product fundamentals;
- Experience working in startups or IT companies.
Personal Qualities
- Attention to detail;
- Strong communication and customer-oriented mindset;
- Readiness to work in dynamic startup environment;
- Responsibility and independence in problem-solving.
Working Conditions:
Work Format
Work Format
- Flexible schedule considering partner time zones;
- Some tasks may require evening hours (UAE time).
What We Offer
- Career start in an international fintech company;
- Growth opportunities to Customer Success Manager positions;
- Direct participation in product development from MVP to scaling;
- Mentorship from experienced professionals.