Technical Support Specialist/Специалист технической поддержки

SoftMaster — fast-growing IT company in the iGaming industry with 700+ employees worldwide. Our products are used by leading online casinos.

Work format: Office in Minsk
Schedule: 2/2 night shifts, 00:00–11:00

Responsibilities:

• Resolve technical issues for B2B clients and internal teams.

• Analyze incidents, bugs, and logs.

• Work closely with fellow support team members to resolve issues efficiently.

• Communicate with clients in English (written only).

Requirements:

• English B2+ (confident written communication).

• Experience in technical support or IT.

• Log analysis skills and problem-solving mindset.

• Completed higher education.

We offer:

• Salary from €750 net + KPI bonuses, annual review.

• 3 paid sick days.

• Modern office with the option to customize your workspace (chair, keyboard, mouse).

• Training, courses, and career growth opportunities.

• Snacks, coffee, fruits, team events, no dress code.

Hiring process:

1. Test
2. HR interview
3. Final interview.