What you’ll do
Be the go-to person for our rental partners: support, solve, explain — with clarity and care
Handle inquiries, follow-ups, and escalations with empathy, structure, and full ownership
Collaborate with internal teams (product, operations, finance, etc.) to ensure smooth processes and partner satisfaction
Manage multiple systems and tools at once — from Google Sheets and Slack to Asana and product dashboards
Keep accurate and up-to-date records across all channels
Handle both incoming partner requests and outgoing updates, reminders, and proactive communications
Communicate consistently — even if you’re saying the same thing five times, you do it with the same patience and professionalism
Switch seamlessly between different tasks, priorities, and departments without losing focus
What we’re looking for
You work fast — but never lose sight of details
You’re highly self-organized, engaged, and able to stay on top of multiple requests across different systems
You’re comfortable switching between different tasks, tools, and priorities in a fast-paced environment
You write and speak clearly, respectfully, and with empathy — even when things get tense
You know your way around Slack, Asana, Google Sheets, and are comfortable working closely with product and operational tools
You’re proactive — you don’t wait for reminders to get things done, and you take ownership from start to finish
You’re not afraid to say “I’m not sure” — because you’ll quickly figure it out, confirm it, and explain it clearly