Payment Operations Specialist

Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.

We are building the future of live entertainment. We believe that by providing people with the best and highest-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together!

We are seeking an experienced Payment Operations Specialist to join our dynamic team.

Responsibilities

Partner Communications:

• Maintain and enhance relationships with payment partners.

• Act as the primary point of contact for all payment-related inquiries and issues.

• Coordinate and facilitate regular meetings and communications with partners to ensure alignment and resolve any discrepancies.

Streamline Payment Processes:

• Oversee daily payment operations, including processing payments, reconciliations, and managing payment gateways.

• Develop and implement efficient payment processing workflows to reduce errors and increase transaction speed.

• Collaborate with cross-functional teams to ensure payment processes are integrated and optimized within the overall business operations.

Improve Metrics:

• Monitor and analyze payment metrics to identify trends, discrepancies, and areas for improvement.

• Prepare and present regular reports on payment performance, including transaction volumes, error rates, and processing times.

• Develop and track key performance indicators (KPIs) to measure the success of payment operations and drive continuous improvement.

Optimize Processes:

• Identify opportunities for process automation and implement solutions to streamline payment operations.

• Collaborate with IT and development teams to implement system enhancements and upgrades that support efficient payment processing.

Customer Experience:

• Ensure a seamless and positive payment experience for customers by promptly addressing payment-related issues and inquiries.

• Continuously evaluate and improve the customer payment journey to enhance overall user experience.

Requirements

• Experience in payment operations within the e-commerce sector with merchants with global reach.
• Strong understanding of global payment processing, alternative payment methods, risk management, and compliance.
• Prior experience being involved with a development team, with a focus on payments or fintech applications.
• Analytical mindset with the ability to make data-driven decisions.
• Familiarity with global payment trends, emerging technologies, and alternative payment methods.

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
• Mindfulness & well-being support, including psychological assistance with 50% coverage.
• 50% coverage of school and kindergarten fees for your children.
• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals, and cycling purchase compensation.
• Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.
• A culture of recognition: a peer reward program to celebrate your contributions.
• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
• Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
• A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities.