Junior Account Manager (Asian clients)

Key responsibilities:

• Building strong long-term relationships with clients and key people on the clients’ side
• Understanding the specifics of the client's business, analysis of the client's requirements
• Assistance in solving technical problems
• Daily consultations on using the product
• Conducting product trainings and demonstrations for clients and their teams
• Interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
• Creating manuals and documentation on the use of the product for customers

Required Experience:

• Written and spoken English – B2; Russian - native or close to native
• Knowledge of Chinese would be a plus
• Strong communication, problem-solving and analytical skills
• Experience as an Account Manager, Support Specialist, or Consultant for 1 year+
• Ability to work in a fast-paced manner and manage stress
• Self-organization and ability to prioritize tasks
• Ability to work both independently and in a team
• Negotiation experience would be a plus
• Experience in the IT field would be a plus

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.