IT Service Manager

Andersen, an international IT company, is looking for an IT Service Manager to join its team for large-scale projects across diverse industries.

Andersen is a pre-IPO global software development company with over 18 years of experience delivering full-cycle IT services. We specialize in helping enterprises and fast-growing mid-sized businesses accelerate their digital transformation through modern, scalable, and secure software solutions.

Our company operates across a global network of 16+ development centers and offices, strategically located in North America, Western and Central Europe, the Middle East, and the Asia-Pacific region. With a strong team of over 3,700 highly skilled professionals, we bring domain-specific expertise and deep technical knowledge to each project we take on.

Responsibilities:

• Overseeing support team operations for several projects, managing service metrics, and ensuring SLA compliance across diverse domains.
• Serving as the primary escalation point, delivering clear and impactful communication with clients.
• Preparing regular transparent reports on processes to provide clients with full visibility and trust.
• Developing and presenting commercial proposals, addressing client objections and showcasing company value.
• Calculating risks and costs, assembling teams, and selecting optimal work strategies to meet client needs.
• Monitoring project progress and adjusting plans to deliver high-quality services on time.
• Effectively utilizing Jira and Service Desk tools to manage client requests and tickets, providing reliable support.

Must-haves:

• Proven experience in IT project management for 1+ year.
• Experience in leading teams and managing people within a matrix organizational structure.
• Proven experience in support services or projects.
• Familiarity with project management principles.
• Excellent communication skills, with proven experience in customer-facing roles.
• Agile mindset with a strategic approach to team building, risk and cost estimation, and service delivery optimization.
• Committed to transparency, openness, and trust-building, fostering strong and genuine client relationships.
• Confident, adaptable, and able to align processes with high-quality service outcomes.
• Level of English – from Upper-Intermediate.

Nice-to-haves:

• Experience handling multiple projects simultaneously.
• Experience in Jira and Service Desk tools.

Reasons why this job would be interesting to you:

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 EUR per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

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Join us!