CRM Analyst

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.

Now we are looking for a CRM Analyst to drive and optimize automation processes across departments. This role is an exciting opportunity to shape the automation landscape of a growing tech company.

What You Will Be Doing:

• Design and implement workflow automation solutions across departments.
• Collaborate with IT, Sales, Customer Service, and others to identify and improve inefficient processes.
• Ensure seamless integration of automation systems with existing tools and platforms to boost operational efficiency.
• Monitor the impact of automation, analyze results, and report on key performance metrics.
• Stay up to date with the latest automation tools and practices to keep Sumsub ahead of the curve.

About You:

• Proven experience in workflow automation, process engineering, or similar roles, ideally within B2B SaaS, fintech, or crypto/compliance sectors.
• Solid knowledge of SQL, and basic coding.
• Familiarity with tools like Salesforce, Pandadoc, Slack, Zapier, etc.
• Strong grasp of automation platforms and workflows.
• Excellent analytical, problem-solving, and project management abilities.
• Skilled at explaining complex ideas to both tech and non-tech audiences.
• Fluent in English.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.