Account Manager

Responsibilities:

- Receiving incoming calls, processing requests and appeals from customers through all non-voice channels (email, chat, messages), consulting customers about services and quotes, selling the company’s services.
- Requisitioning customers, scheduling technician`s visits.
- Coordination of engagement technicians with customers, support queries.
- Settlement of conflict situations.
- Work in CRM system.
- Make outgoing informative calls.
- Debts collection.

Required skills:

- You are fluent in English (C1/C2 levels both in verbal and written communication). Good pronunciation is highly needed.
- You are fluent in Russian (С2 level).
- You have high learning ability, information retrieval skills and high communication skills.
- You are friendly and strongly customer-oriented.
- You are hard working and attentive.
- You are proactive and accomplished.
- PC knowledge at the level of a confident user
- Working environment from home should be the following: enclosed room (quiet place without outside noise), personal computer (laptop), headset (headphones with microphone, with noise pressure function), high-speed (stable) home Internet.

Desirable/Is welcome

- Technical or linguistic education.
- Experience as a contact center operator (remote or in-house)
- Experience as a service specialist.
- Experience in international projects involving the use of live English speech.
- Experience in sales of services (not goods), experience of warm and hot sales.
- Experience in working with any CRM software.

We offer:

- Remote position.
- Working hours are 7am-4pm PST (Pacific Standard Time), 9-hour shifts.
- 5/2 schedule with shifted weekends.
- 1 months of probationary period.
- Competitive salary is $1,000 for the probationary period. Your salary after the probationary period is $1000 plus bonuses for each successful bid. Total revenue is around $1,500
- Please submit your application with a cover letter starting with the phrase “Currently I live in (your city and country)“.