Collection Department Specialist (TSS)

About the Project

• Fuel card sales in the U.S. (all sales are conducted within the United States).
• Project launch: March 2024.
• Company background: Operating since 2017, with a similar project successfully growing for the past five years. Based on its stable performance, we have decided to expand operations and diversify our product range. (This is not a new market test; the concept has already proven successful, and we are now focused on scaling the business by offering a broader product portfolio).
• Part of a logistics group: The project is a division of a U.S. trucking logistics group, which is the market leader in Uzbekistan. The company is a registered IT Park resident with offices in Tashkent (two offices), Chicago, and Orlando.
• Well-established processes: The company has fully developed operational processes. You can adopt existing systems from our similar project, adapt them, or implement new ones from scratch—this depends on the manager’s vision and capabilities. The owners are highly receptive to innovation.
• Expansion plans: By the end of 2025, we aim to fully assemble the team in Tashkent.
  
  

  Key Responsibilities:

• Managing overdue debts (soft & hard collection);

• Conducting phone negotiations with clients, explaining contract terms and obligations;

• Preparing letters, notifications, and requests;

• Maintaining reporting and documentation related to collection processes;

• Cooperating with the legal department for court proceedings when needed;

• Working in CRM and internal banking systems.

• Requirements:

• Minimum 1 year of experience in the Collection department of a bank (preferably in Uzbekistan);

• Understanding of debt recovery procedures, legal frameworks, and document flow;

• Strong communication and negotiation skills;

• Resilience, persistence, and the ability to handle objections;

• Fluency in Uzbek and Russian (required); English is an advantage.

• What We Offer:

• Work schedule: Monday to Friday, 7:00 PM – 3:00 AM;

• Comfortable office in the city center (Gafur Gulyam metro station);

• Competitive salary;

• Professional growth and the opportunity to be involved in large-scale Collection projects.