Industrial Relations (Employee Relations) Coordinator

Job Summary:

We are looking for a knowledgeable and experienced Industrial Relations Manager (Employee Relations) to lead and manage all aspects of employee relations and disciplinary processes. This role plays a key part in promoting a healthy, fair, and compliant work environment, supporting both leadership and employees in building a strong workplace culture and understanding of corporate policies and labor rights.

KEY RESPONSIBILITIES:

Disciplinary and Employee Relations Case Management

Employee Relations & Workplace Culture

• Promote and support a positive employee relations climate by fostering trust, transparency, and effective communication between employees and management.
• Help regulate internal employee interactions and relations in line with corporate values and ethical standards.
• Spread awareness of corporate policies and ensure their consistent understanding and application across all levels.
• Support the development of workplace culture that encourages respect, collaboration, and shared responsibility.
• Provide employees and managers with consultations and guidance on labor rights, workplace conduct, and company procedures.

Disciplinary and Grievance Case Management

• Lead the end-to-end disciplinary process, including investigations, hearings, documentation, and final recommendations.
• Handle employee complaints and grievance cases with fairness and confidentiality.
• Ensure all processes are conducted in accordance with the Labor Code of the Republic of Kazakhstan and internal company procedures.
• Prepare formal documentation: notifications, hearing minutes, decision letters, and internal reports.

Compliance and Risk Management

• Ensure compliance with all relevant labor laws, internal regulations, and ethical practices.
• Monitor changes in labor legislation and provide recommendations for necessary updates in internal policies.
• Act as a liaison for labor inspections, legal audits, and internal investigations.
• Mitigate employee relations risks by identifying early signs of conflict or dissatisfaction and taking preventive action.

Stakeholder Support and Training

• Partner with HR colleagues, line managers, and legal advisors to ensure consistent and legally sound handling of employee issues.
• Organize or support training sessions on topics such as labor law, corporate ethics, and conflict resolution.
• Engage in meetings with employee representatives or unions, if applicable.

Reporting and Recordkeeping

• Maintain accurate, confidential records of disciplinary and grievance cases.
• Provide regular reports and analytics on employee relations trends, outcomes, and recommendations.
• Use data to proactively identify risk areas and support policy development or corrective actions.

QUALIFICATIONS & REQUIREMENTS:

Education & Experience

• Bachelor’s degree or higher in Law, Human Resources, Business Administration, or a related field.
• Minimum 5 years of HR experience, with a strong focus on employee or industrial relations.
• In-depth knowledge of Kazakhstan labor legislation and HR compliance requirements.

Skills & Competencies

• Excellent knowledge of labor law, conflict resolution, and internal procedures.
• Excellent command of Kazakh, Russian and English (Upper-Intermediate and higher)
• High level of integrity, confidentiality, and professional ethics.
• Strong communication, negotiation, and advisory skills.
• Ability to build trust and resolve conflicts with fairness and neutrality.
• Organized, detail-oriented, and capable of managing complex or sensitive cases.
• Skilled in report writing and working with HR data systems.

Preferred Qualifications:

• Experience in a large organization or unionized environment.
• Formal training or certification in labor law, mediation, or conflict resolution.
• Involvement in corporate policy communication or culture-building projects.

What do we offer:

• Employment in accordance with the Labor Code of the Republic of Kazakhstan
• Office location - Almaty International Airport (42, Maylin street)
• Work schedule 5 days per week, working hours from 8.00 to 17.00 (lunch break from 12.00 to 13.00)
• Free lunches
• Annual paid leave of 24 calendar days (+1 day for birthday after 1 year employment)
• Annual bonuses on performance results
• Medical Insurance after Probation period
• Shuttle bus (12 routes)
• Trainings, e-Learning Academy, and other online/offline platforms

Join our team today and become a vital part of our global airport family, comprising dedicated professionals who work together to ensure a future of seamless travel experiences!