Customer Support Agent

Pure

Customer Support Agent

Описание вакансии

Pure is a dating app for honest dating around the world. We believe that dating is not just endless swiping, but a fun game in which everyone can find something for themselves regardless of their taste!

We are seeking a Customer Support Agent to join our team and contribute to the continued growth of the Pure app.

What will you do?

  • Deal with user complaints in system chats, identify the root causes and promptly find solutions to correct them;
  • Answer user letters in the customer service system, help users with their tech or other issues, provide customers comprehensive information about the company’s services and products;
  • Analyse users' queries, check the information from users in different systems (admin-panel, analytical system, Google console, users logs system, payment merchant system) and make a decision about posting the problem in corporate chat to resolve it with developers/product managers;
  • Resolving financial chargeback disputes.

Who are we looking for?

  • You have a high level of English and Russian;
  • You enjoy resolving issues and helping others.
  • Knowledge of an additional language is a plus.
  • Experience working in Customer Support.
  • If you're reading this, start your covering letter by saying "It's a match!"

What we offer?

  • Remote work.
  • A competitive salary that matches your level of experience.
  • An opportunity to work on a product in the growth stage.
  • Yearly education budget.
  • A multinational and diverse workplace.
  • 2 days on /2 days off shifts 7:00 - 19:00 CET time

At Pure, we are anything but boring. Join us on a mission to make dating more exciting for everyone!

Навыки
  • Английский язык
  • Customer Support
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